Privacy Policy
This policy explains in full how your personal information is collected, processed, and stored at dhaka7 77.
Introduction and Scope
This privacy policy applies to all services and products on the dhaka7 77 platform. When you visit our website, create an account, or use any of our services, you are considered to have voluntarily accepted the terms of this policy. User information is extremely important to us and we handle it with the utmost care.
Along with reading this policy, we encourage you to read our Terms and Conditions, as both documents together define the relationship between you and dhaka7 77. If you have any questions, our support team is always ready to help.
Information Collection
dhaka7 77 collects only the information necessary to run our services smoothly. Information is collected in two main ways: details provided directly by the user, and technical information collected automatically.
1.1 — Information Provided Directly
When you register on our platform or verify your account, we may collect the following information:
- Full name and date of birth (for age verification — users must be 21 or older to use the service)
- Mobile number and email address
- Residential address and national ID details (where required)
- Information related to your payment method — such as your bKash, Nagad, Rocket, or Upay number
- Any additional information provided during support contacts
1.2 — Automatically Collected Information
When you use the dhaka7 77 website or app, our systems automatically log certain technical information, including:
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Session duration, pages visited, and click patterns
- Usage patterns collected through cookies and similar technologies
Purpose of Data Use
dhaka7 77 uses the collected information for the following purposes:
2.1 — Account and Identity Verification
Your information is used to confirm your identity at each step — when creating a new account and at subsequent logins. This keeps users secure and prevents unauthorised access. OTP verification and device recognition methods are used as part of this process.
2.2 — Transaction Processing
Your payment information is processed securely during deposits and withdrawals. When transacting through bKash, Nagad, Rocket, or Upay on our platform, only the minimum verification details required are shared with the relevant payment processor.
2.3 — Service Improvement
We analyse your usage patterns to improve the platform experience. Our engineering team reviews information such as which sections are used most, where loading issues occur, and which steps cause difficulty for users.
2.4 — Responsible Gaming
By reviewing user transaction and gaming activity data, we can identify potentially risky behaviour and provide the necessary support. As part of Responsible Gaming, we offer spending limits and self-exclusion options, which require account information to function effectively.
2.5 — Communication and Support
Your mobile number and email address are used to send important account notifications, transaction confirmation messages, and responses from our support team.
Information Sharing and Disclosure
dhaka7 77 never sells user personal information to third parties. However, information may be shared in a limited way in certain circumstances:
3.1 — Service Provider Partners
We work with trusted service providers for payment processing, identity verification, and technical infrastructure management. Only the minimum information needed for each partner to carry out their specific function is shared with them. They are contractually bound to comply with our privacy standards.
3.2 — Legal Obligations
If a competent authority or court orders the disclosure of information as part of a legal process, dhaka7 77 is required to provide that information in accordance with applicable law. Such disclosure is always limited to only what is necessary.
3.3 — Fraud Prevention and Security
If there is suspicion of account misuse, fraudulent transactions, or any other unlawful activity, we may share relevant information with the relevant investigating authority or payment processor.
Data Retention and Security
4.1 — Retention Period
Information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period for legal requirements, dispute resolution, or financial audit purposes. This period is determined in accordance with the relevant legal regulations.
4.2 — Technical Security Measures
dhaka7 77 uses industry-standard security technology to protect your information:
- SSL Encryption: every step of data transmission is encrypted using SSL technology
- Secure Data Storage: stored data is kept on encrypted servers
- Access Control: only authorised staff can access specific data
- Regular Security Audits: routine internal and external tests are conducted to identify system vulnerabilities
- Two-Step Verification (OTP): an additional layer of verification applies before sensitive actions
4.3 — Security Limitations
Even though we apply the highest security measures, it is not possible to guarantee complete security on the internet. Users are also responsible for keeping their own login details confidential.
Cookies and Tracking Technology
The dhaka7 77 website and app use cookies and similar technologies. These are small data files stored in your browser that help improve the quality of our service.
5.1 — Essential Cookies
The basic functionality of the platform is not possible without these cookies. They are used to maintain login sessions, perform security checks, and save language preferences.
5.2 — Analytical Cookies
Analytical cookies are used to understand which pages are visited most, how users navigate the site, and where problems occur. This information is analysed in aggregate and is not used to identify any specific individual.
5.3 — Cookie Controls
You can disable or delete cookies from your browser settings. Please note, however, that disabling essential cookies may affect some platform functionality.
User Rights
Every user registered with dhaka7 77 has certain rights regarding their own information:
- Right of Access: You can find out what information we hold about you.
- Right to Correction: You can request that incorrect or incomplete information be corrected.
- Right to Deletion: In certain circumstances you can request that your information be deleted, though where legal obligations exist, full deletion may not be possible.
- Right to Object: You can object to certain types of processing of your information.
- Data Portability: You can request a structured copy of your information.
To exercise these rights, contact our support team by email: [email protected]. Our team provides support in both Bengali and English, seven days a week, twenty-four hours a day.
Protection of Minors
dhaka7 77 services are for persons aged 21 or older only. We do not knowingly collect or process information from any minor. Age is verified at registration, and if an account holder is subsequently found to be a minor, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using our platform, please notify our support team immediately.
Third-Party Links
From time to time, the dhaka7 77 platform may direct you to a payment gateway or another service provider's interface. These external sites have their own privacy policies and dhaka7 77 is not responsible for how your information is used on those sites. We recommend reading their respective privacy policies before visiting those sites.
Changes to the Policy
dhaka7 77 reserves the right to amend this privacy policy at any time in response to service improvements or legal requirements. For any significant changes, we will send a notification to your registered mobile number or email. The date of the updated policy will be noted at the top of the page.
Continuing to use our services after any changes means you have agreed to the revised policy. If you have any questions about the policy, visit our FAQ section or contact our support team directly.
Contact and Complaints
For any questions, concerns, or requests regarding your information under this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Live chat section on the website — available seven days a week, 24 hours a day
- Language: Support is available in both Bengali and English
We take every complaint and request seriously and aim to respond as quickly as possible. To learn more about your relationship with dhaka7 77, visit our About Us page.